How long does it take to receive my intimates?
All our pieces are proudly made by hand. We aim to process your order within 5 working days but dispatch times may vary according to availability, it might take a few days extra to catch up on processing orders. Your patience is appreciated.
I ordered the wrong size, can I exchange it?
Yes, you can exchange your intimates within 14 days of receiving your order. Please read our return policy.
Can I cancel an order?
Unfortunately, we do not allow order cancellations. If you are not sure about the size you have ordered and therefore would like to change this, please send us a message via our contact page stating your order number and what item you would like to exchange and what you would like to exchange it for.
What is my size?
The item I want is sold out
Sometimes we have some extra stock in the back or have some meters of fabric left. So please send us a message via our contact page stating what item it is you would like and in what size. We might be able to still create one of our handmade pieces specially for you.
Will I have to pay international Taxes & Duties?
Your order may be subject to import duties and taxes, which are leveled once a shipment reaches your country. The amount may vary depending on the country to which the order was shipped to. The best thing to do is contact your customs office for specific amounts and percentages. We are not responsible for any duties/taxes applied to your package. You have sole responsibility for paying additional charges for customs clearance. Also, by law we must declare all items at their full price and cannot alter this amount to decrease international fees. If you end up refusing a shipment, you are still responsible for the original shipping charges, any import fees, duties/taxes that are applied on the package, and the cost of the return package.
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