Shipping + Returns
All our pieces are proudly made by hand. We aim to process your order within 5 working days but dispatch times may vary according to availability, it might take a few days extra to catch up on processing orders. Your patience is appreciated.
Isadore Intimates ships orders free worldwide. UK orders are sent 1st Class Signed (1-3 working days) and international orders are sent International Tracked & Signed (4-5 working days).
You will receive a confirmation email once your order has been dispatched.
You have 14 calendar days from the day you receive your order to postmark your item(s) for a return. Your refund will be credited to the same form of payment used to make the purchase. We accept returns on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations for a full refund. All item(s) being returned must also be accompanied by the original packaging.
Please make sure to put a note in your parcel stating your name, order number and reason for return. Buyer pays postage and is responsible for the item until it is returned. Therefore for your own protection it is recommended that the parcel is shipped using a delivery service that insures you for the value of the goods.
Upon accepting your return we will issue a full refund on receipt. We charge a £5 (UK) and £10 (international) handling fee and will deduct this from the refund.
We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund (minus handling fee) and place a new order.
Any item(s) that is a one of a kind, custom made or sample sale is not eligible for a refund, store credit or exchange.
Please allow 7 working days for a refund to be processed.
41 Mary MacArthur House
E2 0QD, London, UK